Patient Services Specialist - Atrium Health Charlotte Randolph Outpatient Rehab PRN
About The Position
The Patient Services Specialist provides compassionate customer service to create an excellent patient experience in an outpatient rehabilitation setting. The role manages patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities while maintaining accurate and confidential patient information. The specialist supports billing functions, encourages patients to use front-end technology, and monitors specified medications and emergency supplies. The position is part-time and PRN, with variable scheduling and availability required during usual business hours, typically 7 a.m. to 6 p.m., Monday through Friday.
Requirements
- High school diploma or GED.
- Computer experience.
- Customer relations experience.
- Ability to sit for long periods and bend and lift up to 10 pounds.
Nice To Haves
- Experience with medical records software.
- Front desk practice experience.
Responsibilities
- Provide caring, compassionate customer service to support an excellent patient experience.
- Interact effectively with patients and families, including in sensitive situations.
- Use critical thinking and sound judgment in a fast-paced environment; work effectively both independently and as part of a team.
- Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities according to standards and guidelines.
- Encourage patients to use front-end technology during registration.
- Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
- Assist with billing functions accurately or direct patients to the appropriate billing office.
- Demonstrate proficiency with emergency codes and appropriate responses, and comply with applicable federal and state healthcare regulations.
- Monitor inventory and stock medications, narcotics, and emergency medications and equipment.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible spending accounts for eligible healthcare and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational assistance program.
- Competitive compensation, premium pay for eligible positions, incentive pay for select positions, and potential annual performance-based increases.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
