Medical Assistant - Atrium Health South Charlotte IM FT

Advocate Health and Hospitals Corporation•Charlotte, NC

About The Position

The Medical Assistant provides patient care within the Medical Assistant scope of practice, follows applicable policies and procedures, and maintains training and competency relevant to the area of specialty. The role supports providers and patients through visit preparation, clinical procedures, laboratory work, testing, medication and vaccine administration, and other clinic duties. The position requires age-appropriate care and knowledge of growth and development across the lifespan, in accordance with departmental policies and procedures. The Medical Assistant communicates and works effectively with patients, team members, and physicians; escalates concerns appropriately; maintains a clean and stocked work area; and ensures instruments and equipment are appropriately cleaned and in working order. The role may include cross-training for duties relevant to the specialty or clinic practice within the Medical Assistant scope. Other related duties may be assigned.

Requirements

High school diploma or GED.
Completion of an accredited Medical Assistant program, structured clinical military training documented by DD214, or EMT qualification, as specified for the applicable division. Some divisions also accept an approved Medical Assistant program or two years of verifiable full-time Medical Assistant experience within the last five years.
Current American Heart Association BLS certification is required in Greater Charlotte and Wake Forest; in IL/WI and Floyd & Navicent divisions, AHA BLS for Healthcare Providers must be obtained within 45 days unless the department leader determines it is not required.
Successful completion of Atrium Health’s competency assessment where required.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, and using email; exposure to electronic medical records systems.
Customer service skills that support a positive patient experience.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance; use patient-handling equipment and another team member when appropriate for patient lifts over 35 pounds or when the patient cannot assist.
Functional speech, vision, hearing, and touch, and fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, chemical, blood, and body-fluid hazards and to wear protective clothing and equipment as needed.

Nice To Haves

Medical Assistant certification from AAMA, AMT, AAH, NHCWA, NHA, MCMA, NAHP, or NRMA, where applicable.
Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) certification may be required within one year in select areas.

Responsibilities

Follow the Medical Assistant scope of practice, policies, and procedures, and maintain area-specific training and competency.
Prepare patients for visits by obtaining vital signs, reconciling medications, reviewing medical history, health maintenance, allergies, and completing screenings.
Assist providers with procedures or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparing lab orders and requisitions, and tracking results.
Perform point-of-care testing according to standing or provider orders and complete CLIA-approved waived tests and practice-specific diagnostic testing in accordance with CLIA standards.
Safely administer medications and vaccines according to medication-administration rights.
Perform additional clinic duties such as medication refills, insurance authorizations, safety and regulatory logs, patient messaging, ordering medications and supplies, appointment scheduling, and referrals.
Cross-train for duties relevant to the specialty or clinic practice within the Medical Assistant scope.
Communicate and collaborate effectively and promptly, and escalate concerns appropriately.
Maintain a clean work environment; appropriately clean instruments and equipment; and keep equipment, supplies, and work areas in working order and appropriately stocked.
Provide care appropriate to patients’ ages and needs, applying knowledge of growth and development across the lifespan.
Perform other related duties as assigned.