Patient Service Specialist, Liver & Kidney Transplant Center

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Provides service to patients before, during, or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Requirements

1 year relevant work experience
High School Diploma or GED
Customer Service (Intermediate)
Patient Scheduling (Novice)
Patient Documentation (Novice)
Medical Terminology & Documentation (Novice)
Appointment & Procedural Scheduling (Fundamental Awareness)

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.