Kidney Transplant Assistant

Intermountain Health

3d • Onsite

About The Position

The Transplant Assistant II - Transplant Navigator facilitates effective clinic organization and patient care by serving as a communication link between the patients, staff, physicians, hospital departments or other outside health care entities. Ensures compliance to CMS requirements for communication to families and donors. Develops and maintains systems for data management to meet requirements and for reporting to internal and external consumers of the information. Is responsible for navigating patients through multiple testing, consultations and / or treatments that patients receive in transplant through ongoing and extensive interaction with the patients and transplant coordinators. Assists in the determination of the most appropriate strategies and logistics to execute the plan of care that is initiated and outlined by the transplant provider. Navigators are responsible for understanding and applying treatment plans, SOP's and disease specific criteria to each patient, in order to assist the patient in moving through the transplant process, or in acute management of organ failure. The Transplant Assistant II - Transplant Navigator is assigned to a specific department supporting one or more patient populations and the transplant care management team. Duties may vary by setting and they generally work under limited supervision, while acting on their own initiative and direction. Typically, the Transplant Assistant may orient and educate other clerical positions. The position interacts with patients to gather information that is used by others for their treatment and maintains complete and timely medical records and reports. They correspond with patients, their families, insurance providers, etc. in a professional and effective manner and communicate effectively and work collaboratively with physician(s), utilizing the chain of command appropriately as needed. Assists with insurance prior authorization for procedures / transplants / medications with payers, receiving and prioritizing requests and sending clinical information for authorization of services and provides triage for all incoming calls. Maintains an adequate inventory of supplies, office supplies, patient education materials and equipment to meet clinic requirements. Transplant Assistant II - Transplant Navigator collaborates with clinicians to coordinate and track medical care, ensuring patients’ complete health maintenance and transplant related testing are completed and reported. Collaborates with team members to maintain appropriate clinic load, and appropriately identifies and accommodates special needs. Communicates with patients on plan of care and routine test findings and manages the logistics of a patient's on-going pre- and post-transplant care, including evaluations at certain milestones, varied procedures / testing / results and discussions of progress. Collects pertinent information from family donors and / or volunteer donors and the process of arranging for appropriate lab testing locally or nationally. Participates in marketing the program, community awareness and education, and supportive activities to increase volume and enhance patient satisfaction. Understands, educates, supports and acts as a liaison to referring physicians and contributes to program databases regarding protocol and patient data.

Requirements

• Certified Nurse Assistant (CNA) or Medical Assistant (MA) if working at Primary Children's Hospital.
• Basic Life Support Certification (BLS) for healthcare providers (required at both Primary Children's Hospital and Intermountain Medical Center).
• Demonstrated experience working in a complex role with patient coordination and tracking responsibilities.
• Demonstrated staff or customer service leadership experience.
• Proficiency in computer skills including word processing, spreadsheet applications, email, appointment scheduling, registration, billing, and electronic medical records.
• Demonstrated effective interpersonal and communication skills.
• Strong analytical, writing, and critical thinking skills.
• Demonstrated ability to organize, coordinate, prioritize, and work independently on projects.
• Demonstrated general office skills (i.e., typing, faxing, and filing).
• Demonstrated expertise in department-specific competencies or job skills.

Nice To Haves

• College coursework related to healthcare, business, and/or computer/information systems.
• Medical Assistant certification Level II or III.
• Five years CNA experience in a mixed hospital and clinic setting with working in a complex role patient coordination and tracking responsibilities.
• Two years of experience in a Transplant Assistant or similar healthcare role including: scheduling, reception, medical records, filing, prior authorization and insurance authorization, Medical Terminology and telephone triage.
• Leadership experience (i.e., providing training to others in their job duties, coordinating the work of others, coordinating projects, acting as a team lead).
• Spanish speaking / interpreter skills.

Responsibilities

• Serve as a communication link between patients, staff, physicians, hospital departments, and external healthcare entities.
• Ensure compliance with CMS requirements for communication to families and donors.
• Develop and maintain systems for data management for reporting to internal and external consumers.
• Navigate patients through multiple testing, consultations, and treatments.
• Assist in determining strategies and logistics for executing the plan of care.
• Understand and apply treatment plans, SOPs, and disease-specific criteria.
• Orient and educate other clerical positions.
• Interact with patients to gather information for treatment.
• Maintain complete and timely medical records and reports.
• Correspond with patients, families, and insurance providers professionally.
• Communicate and collaborate effectively with physicians.
• Assist with insurance prior authorization for procedures, transplants, and medications.
• Provide triage for all incoming calls.
• Maintain an adequate inventory of supplies, office supplies, patient education materials, and equipment.
• Collaborate with clinicians to coordinate and track medical care.
• Ensure patients' health maintenance and transplant-related testing are completed and reported.
• Collaborate with team members to maintain appropriate clinic load and accommodate special needs.
• Communicate with patients on the plan of care and routine test findings.
• Manage the logistics of pre- and post-transplant care, including evaluations, procedures, testing, and progress discussions.
• Collect pertinent information from family and volunteer donors and arrange for lab testing.
• Participate in marketing the program, community awareness, and education.
• Act as a liaison to referring physicians and contribute to program databases.
• Support and educate referring physicians.

Benefits

• Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness.
• Up-front tuition coverage paid directly to the academic institution through the PEAK program.
• 100+ learning options through the PEAK program, including undergraduate studies, high school diplomas, and professional skills and certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed