East Vancouver Call Center
About The Position
Vancouver Clinic is hiring a full-time Patient Service Specialist for its busy Call Center. The role is suited to someone who enjoys helping others, pays close attention to detail, and takes pride in excellent customer service. The position is based at The VIC, 18110 SE 34th Street, Vancouver, WA 98683, with a Monday–Friday schedule from 9:00 a.m. to 5:30 p.m. After successful completion of training and meeting off-site work requirements, the position may allow work from off-site. Off-site employees must live in the local Vancouver, WA, or Portland, OR, area and have a secure home network with minimum upload speeds of 5 Mbps and download speeds of 25 Mbps. The Patient Service Specialist schedules and reschedules appointments, assists with initial phone triage, verifies and updates patient information, gathers details needed for appointments, and provides directions. The role involves handling a high volume of calls and communicating with patients in a warm, professional, and helpful manner. The position may require maintaining an activated smartphone capable of receiving text messages and/or using required applications, such as authenticator apps, for multi-factor authentication. The position requires the ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care across a wide range of medical decisions. Offers are contingent on successful completion of a background screen and immunization requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available. The Clinic is an alcohol- and drug-free workplace.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to handle pressure situations while maintaining tact and diplomacy.
- Ability to work independently while operating as an integral part of a team.
- Working knowledge of computers and basic software programs.
- Ability to work with a diverse population of patients and colleagues, with or without reasonable accommodation.
- Applicants must be authorized to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.
- Successful completion of background screening and immunization requirements is required for an offer.
Nice To Haves
- At least two years of experience in a medical office setting or the health insurance industry is strongly preferred.
- Experience with a multi-line phone system is preferred.
- For off-site work, residence in the local Vancouver, WA, or Portland, OR, area and a secure home network with minimum upload speeds of 5 Mbps and download speeds of 25 Mbps are required after training and approval.
Responsibilities
- Schedule and reschedule appointments.
- Assist with initial phone triage.
- Verify and update patient information.
- Gather details needed for appointments.
- Provide helpful directions to patients.
- Handle a high volume of calls and communicate with patients in a warm, professional, and helpful manner.
- Work with a diverse population of patients and colleagues across a wide range of medical decisions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment coverage
- Long-term disability coverage
- Health savings account
- Flexible spending account
- Employee assistance program
- Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
- 401(k) retirement plan with employer matching contribution up to 4%
- Metric-Based Incentive Compensation Plan participation opportunity
- Competitive total rewards program; benefits eligibility depends on position type and FTE
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
