Call Center Representatives - East Hartford, CT (No Sales)

CQ Partners•West Hartford, CT

4d•$19 - $21•Onsite

About The Position

A busy hearing and ophthalmology practice with 10 locations in Connecticut is hiring Call Center Associates to work in East Hartford. The associate serves as a liaison between the practice and current and potential patients, taking ownership of resolving patient issues, complaints, and inquiries while keeping patient satisfaction central to each interaction. The role also provides general office support through clerical and related tasks. There are no supervisory responsibilities.

Requirements

High school diploma or equivalent.
Ability to handle call volume with a friendly, customer-service-oriented attitude.
Willingness to learn new skills within a six-month period.
Availability to work Monday through Friday and occasional Saturdays.
Excellent data-entry and typing skills.
Strong customer-service skills.
Excellent active listening, problem-solving, verbal communication, and written communication skills.
Strong interpersonal and organizational skills.
Adaptability to differing personality types.
Ability to multitask, manage time effectively, and prioritize tasks.
Dedication to teamwork and maintaining confidentiality.

Nice To Haves

Bilingual Spanish reading, writing, and speaking skills.
Ophthalmology experience.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Route calls to appropriate resources.
Identify patient needs and clarify information provided.
Research issues and provide solutions or alternatives.
Enter patient information into the EMR and obtain and verify patient demographics.
Update existing patient information.
Scan documentation into patients’ electronic charts.
Schedule appointments.
Verify insurance benefits and co-payments.
Provide general office and clerical support.