Call Center Sales Representatives

Lithia & Driveway • Dallas, TX

10d

About The Position

The Customer Service Agent I - Shop handles customer inquiries related to Driveway’s Shop operations. The role assists customers who are purchasing new and pre-owned vehicles entirely online for home delivery, helping guide them through the digital transaction process. The agent serves as the customer’s single point of contact throughout the transaction and communicates through chat, phone, and email. The position is based in Addison, Texas. The schedule may vary according to business needs, and flexibility to work evenings and weekends is required.

Requirements

• Strong attention to detail.
• Excellent communication skills.
• Time management skills.
• Sense of urgency.
• Active listening skills.
• Critical thinking skills.
• Flexibility to work evenings and weekends.

Responsibilities

• Answer customer questions and help move the digital transaction process forward.
• Communicate with customers through chat, phone, and email.
• Serve as the customer’s single point of contact throughout the transaction.
• Present financing terms.
• Present protection products, such as extended warranties.
• Collect down payments, driver’s licenses, proof of insurance, and proof of income.
• Communicate paperwork and logistics timelines.
• Maintain an activity log.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays
• 80 hours of PTO front-loaded on day one
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed