Call Center Sales Representatives

Lithia & Driveway • Dallas, TX

10d

About The Position

The Customer Service Agent I - Shop handles customer inquiries related to Driveway Shop operations and assists customers purchasing new and pre-owned vehicles entirely online for home delivery. The role guides customers through the digital transaction process and serves as their single point of contact throughout the transaction. The position is located in Addison, Texas, with a pay range of $40,000–$60,000 annually, plus incentive opportunities. Schedules may vary based on business needs, and flexibility to work evenings and weekends is required.

Requirements

• Strong attention to detail.
• Excellent communication skills.
• Time management skills.
• Sense of urgency.
• Active listening skills.
• Critical thinking skills.
• Flexibility to work evenings and weekends is required.

Responsibilities

• Answer customer questions and help move the digital transaction process forward.
• Communicate with customers through chat, phone, and email.
• Serve as the single point of contact for the customer throughout the transaction.
• Present financing terms.
• Present protection products, such as extended warranties.
• Collect down payment, driver's license, proof of insurance, and proof of income.
• Communicate paperwork and logistics timelines.
• Maintain an activity log.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans.
• Paid holidays.
• 80 hours of PTO front-loaded on day one.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Competitive pay and incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed