Medical Front Office

Baylor Scott & White Institute for Rehabilitation - Outpatient•Frisco, TX

1d•$19 - $25•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is hiring a full-time Patient Service Specialist for its Day Neuro Hub in Frisco, Texas. The role supports a fast-paced rehabilitation center by providing outstanding customer service to patients and staff and handling front-office and administrative duties. Hours vary between Monday and Friday, 8 a.m. and 5 p.m.; schedule flexibility and travel to other centers or sites for coverage may be needed. Starting pay is $19–$25 per hour, based on experience.

Requirements

High school diploma or GED.
Ability to provide customer service and work in a fast-paced environment.
Detail-oriented approach.

Nice To Haves

Customer service experience.
Knowledge of insurance verification.
Healthcare, medical, or dental office administration experience.

Responsibilities

Check patients in and out; schedule appointments; complete insurance verifications; prepare reports; fax and scan documents; and perform other office duties.
Coordinate patient appointments with the Center Manager to minimize cancellations and support treatment adherence.
Register patient information and ensure forms are complete, signed, and accurately documented in the electronic medical record.
Verify insurance and obtain required authorizations before visits; explain benefits, financial responsibilities, billing, and outpatient policies.
Collect payments toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconcile and post charges daily and complete reporting to support clean claim processing.
Respond to information requests from patients, other departments, and physicians.
Maintain the office, order supplies, and manage mail.
Adjust schedules to meet center needs.
Attend mandatory meetings and in-service education programs.
Travel to a non-home center or other site for coverage when necessary.