Medical Front Office

NextCare • Abilene, TX

12h

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist who can work in a fast-paced, team-oriented clinic environment. The receptionist is the first point of contact for patients and helps keep patients and families informed about wait times while supporting patient flow and satisfaction. The role processes patients for discharge, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. Employees may be cross-trained and assigned to front-office or back-office functions, or both, depending on clinic staffing and business needs.

Requirements

• High school diploma or GED required.
• At least two years of experience in registration or front office in a physician’s office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Monitor patient flow, including placing patients into rooms as needed.
• Complete insurance forms required for registration to support proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supply stock and ensure equipment functions properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and presentable.
• Manage patient appointments scheduled through the NextCare website.
• Promptly notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about services offered by NextCare for their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies, procedures, objectives, quality assurance, safety, environmental, and infection-control standards.
• Participate in education programs and attend required meetings.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Provide exceptional customer service and treat patients with respect and dignity.
• Support smooth operation of the clinic and front reception area, optimizing patient flow and satisfaction.
• Be cross-trained and work in front-office or back-office functions, or both, as clinic staffing and business needs require.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental benefits
• Vision benefits
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan
• Shift differential for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED