Patient Service Specialist- Walk in Care- Full Time

Guthrie Enterprise•Wellsboro, PA

5d•Onsite

About The Position

The Patient Service Specialist provides daily operational front-office support at Guthrie Medical Group’s Walk-In Care in Wellsboro, Pennsylvania. The role supports smooth patient flow, accurate registration, and exceptional customer service while creating a welcoming environment for patients and supporting clinical teams. Walk-In Care serves people of all ages with acute, non-emergency healthcare needs. The position calls for a self-motivated, flexible, punctual, detail-oriented team member with strong time-management and communication skills. The Patient Service Specialist demonstrates patient-centeredness, teamwork, and excellence while managing competing tasks in a fast-paced, changing medical practice. The role also requires maintaining the confidentiality of patient health information in accordance with HIPAA.

Requirements

High school diploma or GED.
Ability to demonstrate self-motivation, flexibility, punctuality, attention to detail, good time management, and excellent communication skills.
Ability to prioritize multiple tasks in a fast-paced, changing work environment.
Comfort using computers and learning new applications.

Nice To Haves

Graduation from a Medical Office Assistant school.
At least one year of experience in a customer-service-related field, with demonstrated commitment to customer service in a fast-paced environment.
Medical office experience.
Knowledge of medical terminology.

Responsibilities

Greet each patient courteously, professionally, and promptly.
Answer telephone calls according to Guthrie’s telephone standards; screen calls, take messages, and provide information.
Schedule and maintain patient appointments electronically, verify information during scheduling, assign B# / MRN to new patients, and edit schedules as directed by practice management.
Register patients and review, verify, and correct demographic and insurance information; scan current insurance cards into confidential medical records.
Verify eligibility for major insurance carriers, including New York and Pennsylvania Medical Assistance, and complete insurance forms, pre-certifications, and referrals.
Inform patients of, quote, and collect copayments, deductibles, deposits, and unpaid balances according to organizational policies and guidelines.
Complete daily cash-out and balancing in accordance with the Patient Cash Control Policy.
Coordinate information between patients, physicians, hospital staff, and organizational departments, and keep patients informed of delays.
Follow departmental and organizational policies and attend required meetings and huddles.
Prioritize simultaneous daily tasks in a fast-paced, changing work environment while working as part of a team.
Protect confidential patient health information in accordance with HIPAA.
Participate in organizational quality initiatives and complete other projects or duties as assigned.