Patient Service Specialist - ED - Torrey Pines

Scripps Health • San Diego, CA

1d

About The Position

The Patient Service Specialist supports Scripps Clinic Torrey Pines in the Urgent Care department, serving as a front-line contact and helping create a positive patient experience. This is a casual, per-diem, non-benefitted position with a varied schedule and 12-hour shifts, including some weekends and holidays.

The role handles patient registration and check-in/check-out, appointment scheduling, insurance and authorization processes, payment collection, billing inquiries, and related administrative coordination. The specialist also supports the clinical care team and helps address patient concerns through attentive customer service.

Requirements

• Demonstrated proficiency with computer applications.
• Excellent mathematical skills and ability to handle money.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills, with the ability to identify and solve problems.
• Ability to adapt, prioritize, and meet deadlines.

Nice To Haves

• Two years of experience in a customer service or healthcare/medical office environment.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, DRGs, Medical ICD-9/ICD-10 codes, and CPT/HCPC codes and modifiers.

Responsibilities

• Interact with patients, payers, and providers to gather information for accurate registration, assign appropriate Medical Record Numbers, process referrals and authorizations, collect point-of-service payments and documents, and manage arrival and check-in functions.
• Receive and route department messages appropriately and handle customer billing and payment inquiries as needed.
• Manage patient check-in and check-out from start to finish, including verifying identification, confirming or updating demographic and insurance information, and ensuring required forms are provided, signed, and witnessed.
• Verify coverage, benefits, authorizations, pre-determinations, and payer-specific coverage exclusions or limitations; collect patient responsibility and prepare end-of-day reports or payment reconciliations as needed.
• Assist patients with HPE eligibility, discuss payment arrangements and financial assistance, and provide price estimates.
• Schedule and reschedule appointments accurately, document and route messages, confirm appointments according to practice guidelines, enter insurance information, initiate authorizations and referrals, and perform Key User duties with minimal errors.
• Coordinate scheduling, meetings, travel planning, and department communications as needed.
• Assist with gathering department reports, statistics, and outcomes as needed.
• Provide proactive customer service by listening to patients, taking ownership of solutions, and identifying when leadership should be involved to resolve concerns.
• Support clinical care staff as a member of the patient care team.

Benefits

• The position is described as non-benefitted.
• The posting generally mentions comprehensive health and wellness, career development, and retirement benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed