Patient Service Representative-Dental

Tuolumne Me Wuk Indian Health Center Inc.•Sonora, CA

5d•$22 - $32•Onsite

About The Position

The Patient Service Representative serves as a visible point of contact for patients at the Tuolumne Me-Wuk Indian Health Center. The role may be assigned to departments including Physical Therapy, Behavioral Health, Optometry, Health Clinics, or the Dental Clinic. Work may take place at a facility reception desk or on a phone bank handling incoming customer service calls. The position requires an engaging, service-oriented approach and the ability to multitask in a busy environment. The schedule is Monday through Friday, 8 a.m. to 5 p.m. This is a full-time, non-exempt position. Employment is contingent on successfully completing a pre-employment TB test, background check, and drug screening. Qualified Native American and Alaska Native applicants receive preference in accordance with the Indian Preference Act and Public Law 93-638, subject to appropriate documentation. All employees are expected to interact respectfully and effectively with diverse tribal communities.

Requirements

High school diploma or GED.
At least 1–2 years of direct experience in healthcare, dedicated customer service, or a phone bank.
Engaging personality and exemplary customer-service skills.
Ability to multitask in a busy environment.
Cultural sensitivity and ability to interact respectfully and effectively with diverse tribal communities.
Ability to successfully complete a pre-employment TB test, background check, and drug screening.
Ability to safely operate and drive a motor vehicle.
Ability to meet the physical requirements of the position, including walking, standing, sitting for prolonged periods; climbing stairs or step-stools; stooping, kneeling, crouching, balancing, reaching, pushing, pulling, and lifting up to 30 pounds; raising objects overhead; operating computers and phones; repetitive wrist, hand, and finger motions; and walking on uneven ground.

Nice To Haves

Knowledge of basic Medi-Cal terminology.
Experience working with Electronic Health Records systems.
Experience working with Native American populations in a healthcare setting.

Responsibilities

Greet and assist patients as they enter the facility.
Collect required patient documentation, such as identification, Medi-Cal insurance information, copayments, and other forms, according to the facility checklist.
Provide patients with documentation and notices and schedule follow-up appointments as needed.
Coordinate communication to support successful patient visits, including notifying Medi-Cal Assistants when patients are waiting, referring patients to Purchased Referred Care specialists as needed, and coordinating insurance information collection with Insurance Verification Specialists.
Answer incoming calls, make appointments, answer questions, take messages, and transfer calls as appropriate.
Use Electronic Health Reporting software to add notes to patient charts and assist with assigned back-office tasks.
Send messages to Medical Assistants, providers, and others as needed to support patient care.
Follow cash-handling procedures when collecting patient copayments.