Patient Service Representative (Medical or Dental)

Chiricahua Community Health Centers, Inc•Sierra Vista, AZ

7d•Onsite

About The Position

Assists patients, the Lead Patient Service Representative, and the Health Center Management team with a broad range of administrative duties in a medical or dental setting. The role may include assigned duties for dental services, SEABHS, or Mobile Medical Units, depending on assignment. The position requires working assigned weekends, occasional travel, and extended hours that may include early mornings, evenings, and holidays. Float positions require frequent travel to health centers as needed. The work environment is a health clinic, with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.

Requirements

High school diploma or GED.
Six months of experience in customer service or office support, or a combination of experience and/or education that provides the necessary skills.
Ability to comprehend and compose instructions, correspondence, and communications in English, orally and in writing.
Ability to understand limited medical terminology.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to gather data in an organized fashion from varied sources, take direction, and perform assignments accordingly.
Ability to deal with routine challenges involving one or more variables.
Ability to understand insurance copayments.
Knowledge of HIPAA rules and regulations.
Computer literacy.
Ability to provide excellent customer service by mail, telephone, and in person.
Ability to occasionally exert enough force to move objects weighing up to 10 pounds; continuously remain stationary; and constantly move around the workplace to assist patients, access files, and operate office or medical equipment.
Hand-eye coordination and manual dexterity to constantly operate a computer, telephone, and other office machinery; close visual acuity to record and view information; and ability to discern sounds at normal spoken volume.
Reliable transportation for occasional travel and extended hours.
Working assigned weekends is required.

Nice To Haves

Experience in a healthcare setting.
Knowledge of prepaid health plans and community health centers.
Knowledge of Electronic Health Records.
Bilingual English and Spanish may be required depending on staffing patterns, patient population, and/or duty assignment.
Driver's license and proof of insurance may be required when requesting mileage reimbursement; mileage may not be paid for float positions.
Valid Fingerprint Clearance Card may be required.

Responsibilities

Schedule and confirm patient appointments; provide and facilitate completion of patient forms.
Verify medical or dental insurance coverage and eligibility, patient demographic information, and dental deductibles.
Assist patients with presumptive applications for the Sliding Fee Discount Program; determine applicable self-pay, prompt-pay, or sliding-fee charges.
Inform patients of account balances and take over-the-counter payments.
Answer telephone calls, respond to caller questions when able, transfer calls as appropriate, and document messages.
Greet, interact with, and assist patients and staff professionally; check in patients on location.
Travel to other locations as needed.
When assigned at a center without a Lead Patient Service Representative, perform medical-record scanning and other lead duties as designated by the Health Center Administrator.
Clean lobbies, restrooms, and other patient areas using appropriate cleaning supplies and Personal Protective Equipment (PPE).
Screen patients and visitors, conduct infrared and ear temperature checks, and use and educate patients and visitors about required PPE.
For dental assignments, place recall plans, contact patients from recall reports, and schedule appointments according to recall needs.
For dental assignments, verify treatment plans, patient instructions, and summary reports; assist with dental referrals, referral tracking, outside-referral follow-up, prior insurance authorizations, and authorization tracking.
For dental assignments, assist patients, providers, and dental care team members with treatment-plan estimates and review estimates with patients.
When assigned to SEABHS, run Cenpatico patient queries, identify patients missing quality measures, and contact them to schedule appointments.
When assigned to SEABHS, help patients overcome barriers to care by scheduling follow-ups, arranging transportation, and following up with patients who missed appointments; perform other quality-department duties and projects as assigned.
When assigned to Mobile Medical Units, ensure provider schedules are accurate; verify unsubmitted provider encounters as necessary; verify chart-guard access and print documents as needed.
When assigned to Mobile Medical Units, scan medical records, prepare staff-meeting minutes, print new-patient letters as requested, post payments, facilitate bank deposits, run encounter copay reports, and run and act on reports as requested.
When assigned to Mobile Medical Units, maintain unit cleanliness and discard trash.
Perform other duties as assigned.