Patient Service Representative - Clinic Float

Advocate Health • Milwaukee, WI

1d • $20 - $30 • Onsite

About The Position

The Patient Service Representative provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payment at the time of service and entering accurate, current billing information into the patient accounting system. It also supports clinical staff in maintaining accurate medical records.

As part of the ambulatory care team and PSR Float Pool, the representative supports providers and connects with patients to help ensure a seamless, compassionate experience. The role serves patients arriving for appointments and those who call or visit with questions or requests concerning appointments, tests and procedures, bills and charges, referrals, and other matters. The position also ensures billing information is entered at the time of service, follows up accurately on missing information, and maintains medical records according to practice and medical group standards.

This is a full-time, 40-hour-per-week position, typically scheduled Monday through Friday for eight hours per day. Availability is required between 7:00 a.m. and 6:00 p.m. No weekends or holidays are scheduled. The position is based in a normal medical office environment and may involve exposure to potentially ill patients.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Excellent customer service skills.
• Excellent written and verbal communication and interpersonal skills, including the ability to communicate effectively with patients, staff, and physicians.
• Intermediate computer skills, including use of personal computers, Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding and data entry, emphasizing speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions and sort and file information alphabetically and numerically.
• Ability to work in a fast-paced environment with strong attention to detail and accuracy.
• Ability to sit for extended periods of time.
• Ability to operate all equipment necessary to perform the job.

Responsibilities

• Provide efficient, high-quality service to patients in person and by telephone regarding appointments, tests and procedures, bills and charges, referrals, and other matters.
• Perform general office duties, including scheduling, coding, registration, and billing.
• Collect payments at the time of service to help maximize revenue.
• Enter accurate, up-to-date patient and payer billing information into the patient accounting system.
• Follow up accurately on missing billing information.
• Assist clinical staff in maintaining accurate medical records and uphold practice and medical group standards for timely records.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with premium pay for eligible circumstances and incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED