Patient Service Rep - University Cancer Specialists Blount

University Physicians' Association•Alcoa, TN

10d•Onsite

About The Position

University Physicians' Association is seeking a Patient Service Representative (PSR) for University Cancer Specialists Blount, an Oncology & Hematology office located in Alcoa, Tennessee. The position offers flexible scheduling during a Monday through Friday work week. The representative greets patients, assists with registration and required forms, maintains demographic and insurance information, verifies insurance eligibility, collects co-pays, and supports efficient patient flow. The role also involves responding to registration and billing inquiries, directing medical-care questions to clinical staff, scheduling appointments with the appropriate physician, scanning documents into the electronic health record, and performing other assigned duties.

Requirements

Six months to one year of previous medical office experience.
Strong communication skills.
Attention to detail.
Time-management skills.
Organizational skills.

Responsibilities

Greet patients in a friendly and timely manner.
Ensure patients complete forms required for the electronic health record and billing office.
Maintain patient demographic and insurance information.
Verify insurance eligibility and collect co-pays.
Support good patient flow by processing patients promptly as they arrive at the front office.
Answer patient inquiries about registration information or billing questions.
Refer inquiries about medical care or treatment to a medical assistant or physician.
Schedule patients with the appropriate physician.
Scan documents into the electronic health record.
Perform other duties as assigned.