Patient Service Representative. (North Charleston)

Urgent Care Management or Joint Venture Partner • North Charleston, SC

5d

About The Position

Prisma Health Urgent Care is hiring a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience by managing front-office operations, completing administrative tasks, and supporting clinic workflow. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. The role may require travel to other Prisma Health Urgent Care locations to support staffing and operational needs.

Requirements

• High school diploma or equivalent.
• Strong communication skills and attention to detail.
• Ability to multitask in a busy environment and work efficiently across multiple computer screens.
• Strong computer skills.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, patient-focused approach to service.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least one year of experience in a medical office or healthcare setting (preferred).
• Experience with Electronic Medical Records (EMR) software; EPIC is preferred.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect, organize, and maintain patient and business documents while protecting confidentiality.
• Review insurance benefits and verify eligibility; explain relevant payment policies and billing or collection information to patients.
• Determine and collect each patient’s financial responsibility and clearly explain costs.
• Assist the practice manager, providers, and other staff with daily operations as needed.
• Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to guidelines.
• Perform office procedures and general administrative tasks, and operate office medical equipment.
• Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
• Travel to other Prisma Health Urgent Care locations as required to support staffing and operational needs.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, prescription, and pet insurance, among other benefits.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Professional development and leadership opportunities.
• Flexible schedule with three 12-hour shifts and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED