Patient Service Representative. (North Charleston)

Prisma Health Urgent Care • North Charleston, SC

6d

About The Position

Prisma Health Urgent Care is hiring a Patient Service Representative to serve as the first point of contact for patients and visitors and support front-office operations and clinic workflow. The role involves creating a welcoming and efficient patient experience, handling administrative tasks, and collaborating with clinic staff. This is a full-time position with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. The representative may travel to other Prisma Health Urgent Care locations to support staffing and operational needs.

Requirements

• High school diploma or equivalent.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Strong computer skills, including the ability to work efficiently across multiple screens simultaneously.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, patient-focused approach to service.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least one year of experience in a medical office or healthcare setting.
• Experience using Electronic Medical Records (EMR) software; EPIC preferred.

Responsibilities

• Greet and assist patients and visitors with a positive attitude.
• Collect, organize, and maintain patient and business documents while protecting confidentiality.
• Analyze insurance benefits, verify eligibility, and explain payment policies and billing or collection information.
• Determine and collect each patient's financial responsibility and communicate costs clearly.
• Assist the practice manager, providers, and other staff with daily operations.
• Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
• Perform office procedures and general administrative tasks, and operate office medical equipment.
• Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
• Travel to other Prisma Health Urgent Care locations as required to support staffing and operational needs.
• Perform other duties as assigned.

Benefits

• Flexible schedule with three 12-hour shifts and no overnight shifts.
• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Leadership opportunities and professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED