Patient Service Representative, Oregon City Family Practice

Praxis Health • Oregon City, OR

5d • Onsite

About The Position

Oregon City Family Practice is seeking a full-time Patient Service Representative to join its front office team. This role is the first point of contact for patients arriving at the practice or calling by phone. The representative helps patients schedule appointments, answers questions, and provides a welcoming, patient-focused experience while supporting clinical staff and office operations.

The ideal candidate is eager, professional, dependable, quick to learn, hardworking, and detail-oriented. The position involves reception and scheduling duties, maintaining patient information and records, processing routine correspondence, and assisting patients and medical staff. Work is performed in an office environment and includes frequent contact with patients and staff.

Praxis Health is a family of community-based medical groups serving communities throughout Oregon. The company describes its approach as a collaborative culture of small groups and clinics that can adapt to industry changes and patient needs, and reports serving Oregon communities for over 50 years.

Requirements

• High school diploma or GED.
• Excellent communication and customer service skills in person and over the phone.
• Proficiency with electronic health record (EHR) systems.
• Ability to maintain patient records and update patient information as needed.
• Ability to reliably arrive at work on time.
• Manual dexterity to operate office machines, including a computer and calculator; ability to stoop and bend to handle files and supplies; mobility to complete delivery errands; and ability to sit for extended periods.
• Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Nice To Haves

• Previous experience in a medical office setting is preferred; two or more years of experience is preferred.

Responsibilities

• Greet, screen, and schedule in-person patients.
• Answer and screen telephone communications and relay messages, questions, and other relevant information between patients and their clinical team.
• Enter information into electronic health records and other support-services platforms.
• Verify insurance information and collect co-payments.
• Prepare and process correspondence and answer routine medical administrative inquiries.
• Obtain, verify, and update patient information and provide support services to patients and medical staff.
• Maintain medical records, including retrieving and sending records to offices and individuals as requested and required by state and federal laws.
• Ensure scheduling accuracy to make effective use of provider and patient time.

Benefits

• Laboratory discounts for in-house testing.
• Medical coverage with in-network and custom-network discounts; no out-of-pocket premium cost for employee-only coverage.
• Dental coverage at no cost for employee-only coverage.
• 401(k) with discretionary employer match.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED