Patient Service Representative, Oregon City Family Practice

Praxis Health • Oregon City, OR

2d • Onsite

About The Position

Oregon City Family Practice is seeking a part-time Patient Service Representative to join its front office team. This role is the first point of contact for patients arriving at the clinic or calling by phone. The representative helps patients schedule appointments, answers questions, and provides a welcoming, professional experience. The ideal candidate learns quickly, works hard, pays attention to detail, and is dependable.

The position involves reception and administrative work, including maintaining patient records, verifying insurance information, collecting co-payments, and supporting patients and medical staff. Work is performed in an office environment with frequent contact with staff and patients. The schedule is Tuesday, Thursday, and Friday, 8 a.m.–6 p.m.

Requirements

• High school diploma or GED.
• Excellent communication and customer service skills in person and over the phone.
• Proficiency with electronic health record (EHR) systems.
• Ability to maintain patient records and update patient information as needed.
• Ability to reliably arrive at work on time.
• Previous experience in a medical office setting is preferred; the posting lists a minimum of 1 year and notes 2+ years as preferred.

Nice To Haves

• Two or more years of experience in a medical office setting.

Responsibilities

• Greet, screen, and schedule patients in person.
• Answer and screen telephone communications; relay messages, questions, and relevant information between patients and their clinical team.
• Enter information into electronic health records and other support-services platforms.
• Verify insurance information and collect co-payments.
• Prepare and process correspondence and answer routine medical administrative inquiries.
• Obtain, verify, and update patient information, and provide support services to patients and medical staff.
• Assist with medical record maintenance, including retrieving and sending records as requested and required by state and federal laws.
• Ensure scheduling accuracy to make effective use of provider and patient time.

Benefits

• Dental coverage.
• Basic life and AD&D coverage.
• 401(k) with discretionary employer match.
• Paid time off.
• Free in-house clinical diagnostic laboratory testing.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED