Patient Service Representative, Oregon City Family Practice

Praxis Health•Oregon City, OR

2d•Onsite

About The Position

Oregon City Family Practice is seeking a part-time Patient Service Representative to join its front office team. The role is the first point of contact for patients arriving at the clinic or calling by phone. The representative helps patients schedule appointments, answers questions, and supports a welcoming, patient-focused experience while assisting clinical staff with administrative needs. The position works in an office environment and involves frequent contact with staff and patients. The standard schedule is Tuesday, Thursday, and Friday, 8 a.m.–6 p.m. Praxis Health is a family of community-based medical groups providing healthcare throughout Oregon. The company describes its culture as collaborative and adaptable, and says it has served Oregon communities for more than 50 years. Benefits include dental coverage, Basic Life/AD&D, a 401(k) with discretionary employer match, paid time off, and free in-house clinical diagnostic laboratory testing.

Requirements

High school diploma or GED.
Excellent communication and customer service skills in person and over the phone.
Proficiency with electronic health record (EHR) systems.
Ability to maintain patient records and update patient information as needed.
Ability to reliably arrive at work on time.
Manual dexterity for office machine operation, including computer and calculator; ability to stoop and bend to handle files and supplies, complete delivery errands, and sit for extended periods.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Nice To Haves

Previous experience in a medical office setting is preferred; two or more years is preferred.

Responsibilities

Greet, screen, and schedule patients in person.
Perform reception duties, including answering and screening telephone communications and relaying messages, questions, and relevant information between patients and their clinical team.
Enter information into electronic health records and other support-services platforms.
Verify insurance information and collect co-payments.
Prepare and process correspondence and answer routine medical administrative inquiries.
Obtain, verify, and update patient information and provide support services to patients and medical staff.
Assist with medical record maintenance, including retrieving and sending records as requested and required by state and federal laws.
Ensure scheduling accuracy to support efficient use of provider and patient time.