Patient Service Representative, Oregon City Family Practice

Praxis Health • Oregon City, OR

6d • Onsite

About The Position

Oregon City Family Practice is seeking a full-time Patient Service Representative to join its front office team. This role is the first point of contact for patients arriving at the practice or calling by phone. The representative helps patients schedule appointments, answers questions, and works to make them feel welcome and valued. The ideal candidate learns quickly, works hard, pays attention to detail, and is eager, professional, and dependable.

The position is performed in an office environment and involves frequent contact with staff and patients. It requires handling multiple staff demands and deadlines, and may involve extended periods of sitting, office errands, and lifting items weighing up to 50 pounds.

Requirements

• High school diploma or GED.
• Excellent communication and customer service skills in person and over the phone.
• Proficiency with electronic health record (EHR) systems.
• Ability to maintain patient records and update patient information as needed.
• Ability to reliably arrive at work on time.
• Manual dexterity to operate office equipment, including a computer and calculator; ability to stoop and bend to handle files and supplies, complete errands for deliveries, or sit for extended periods.
• Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Nice To Haves

• Previous experience in a medical office setting; one year minimum preferred, with two or more years preferred.

Responsibilities

• Greet, screen, and schedule patients in person.
• Perform reception duties, including answering and screening telephone communications and relaying messages, questions, and other relevant information between patients and their clinical team.
• Enter information into electronic health records and other support services platforms.
• Verify insurance information and collect co-payments.
• Prepare and process correspondence and answer routine medical administrative inquiries.
• Obtain, verify, and update patient information and provide support services to patients and medical staff.
• Assist with medical record maintenance, including retrieving and sending records to offices and individuals as requested and required by state and federal laws.
• Ensure scheduling accuracy to make the best use of provider and patient time.

Benefits

• Laboratory discounts for in-house testing.
• Medical coverage with in-network and custom network discounts; no out-of-pocket premium cost for employee-only coverage.
• Dental coverage at no cost for employee-only coverage.
• 401(k) with discretionary employer match.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED