Patient Service Representative
About The Position
The Patient Service Representative provides efficient, effective, and quality customer service and practice support through office duties such as scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payments at the time of service and entering accurate, current billing information—including address and insurance coverage—into the patient accounting system. The representative also supports clinical staff by maintaining accurate medical records. As a member of the ambulatory care team, the Patient Service Representative supports providers and helps patients have a seamless, compassionate experience. The role serves patients in person and by telephone, assisting with appointments and questions about tests, procedures, bills, charges, referrals, and other matters. The position is based at 2285 Sequoia Dr., Aurora, Illinois.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person.
- Schedule appointments and respond to questions about tests, procedures, bills, charges, referrals, and other matters.
- Collect payment at the time of service to help maximize revenue.
- Enter accurate patient and payer billing information at the time of service and follow up on missing information.
- Uphold practice and medical group standards for accurate and timely medical records.
- Assist clinical staff in maintaining accurate medical records.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay such as shift or on-call pay, based on the teammate’s job.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Programs that invest in career development.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
