Patient Service Representative

New York University•New York, NY

About The Position

Provide first-level customer service to patients of the dental clinic, including greeting and routing patients, maintaining records, and performing cashier duties. Monitor daily clinic operations within established guidelines. Assign and review work of, and train, student and/or casual employees engaged in routine tasks. Assign patients to dental students, maintain student and patient appointment books, triage emergencies, arrange substitute patients when cancellations occur, and schedule follow-up examinations. Ensure proper processing of health-related transactions and calculate payments. Update and maintain files and records, suggest improvements to existing policies and procedures, and handle inquiries requiring additional investigation or specialized knowledge.

Requirements

High school diploma or equivalent.
Two years of office experience.
Excellent customer service skills.
Ability to prioritize in a fast-paced environment.
Ability to remain calm under pressure.
Familiarity with basic word processing, spreadsheet, and database applications.
Moderate, accurate keyboarding skills.

Nice To Haves

Two years of experience in a dental office or related healthcare facility.

Responsibilities

Greet and route dental clinic patients and provide first-level customer service.
Perform record maintenance and cashier duties, including calculating payments.
Monitor daily clinic operations within established guidelines.
Assign and review routine work performed by student and/or casual employees and train them.
Assign patients to dental students and maintain student and patient appointment books.
Triage emergencies and arrange substitute patients when cancellations occur.
Schedule follow-up examinations.
Ensure proper processing of health-related transactions.
Update and maintain files and records.
Suggest improvements to existing policies and procedures.
Handle inquiries requiring additional investigation or specialized knowledge.