Patient Service Representative

Forefront Dermatology • Battle Creek, MI

7d • Onsite

About The Position

The Patient Service Representative supports the patient check-in process at Forefront Dermatology’s Battle Creek, Michigan clinic. The role updates patients’ personal and insurance information in the computer system, handles a multi-line phone system, maintains and files medical records, and collects co-pays and cash payments. The schedule is Monday through Thursday, with occasional Fridays when notice is provided.

The position also supports daily clinic operations, including opening and closing duties, appointment scheduling and follow-up, electronic health record tasks, reception-area upkeep, supply ordering, cosmetic product sales and tracking, mail distribution, and preparing for the next day’s appointments.

Requirements

• High school diploma or equivalent.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication, and organizational skills.
• Ability to operate standard office equipment.
• Attention to detail.
• Ability to multitask, prioritize appropriately, and work well independently and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Professional appearance and manner at all times.
• Friendly, cheerful, tactful, and polite demeanor, with compassion and care when dealing with others.
• Ability to maintain confidentiality of information.

Nice To Haves

• At least 1 year of recent medical office experience or experience in a similar capacity.
• Ability to type at least 40 words per minute.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks them in for appointments, and verifies insurance.
• Scans documents into the electronic health record.
• Maintains tidiness of the waiting area and reception counter throughout the day.
• Checks schedules during the day for added, canceled, and no-show appointments.
• Schedules follow-up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for the next day’s scheduled appointments.
• Updates computer records with patient personal and insurance information, handles a multi-line phone system, maintains and files medical records, and collects co-pays and cash payments.

Benefits

• Access to health, dental, and vision insurance.
• Health Savings Account with a $500 matching contribution.
• Eligible for paid time off and holiday pay.
• Company-paid life insurance and long-term disability insurance for full-time employees.
• Access to voluntary short-term disability insurance for full-time employees.
• Access to additional life insurance.
• Eligible for accident and critical illness insurance, hospital indemnity, and Cancer Guardian.
• 401(k) with employer contribution.
• Profit sharing.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED