Patient Service Representative (Phone Focused)

Rise MSO - Dr Ctr Employees•Henderson, NV

88d

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients calling the practice. The role primarily manages high volumes of inbound and outbound phone calls, helps patients schedule appointments, answers general inquiries, and supports accurate communication among patients, providers, and clinical staff. The ideal candidate demonstrates excellent customer service and communication skills, attention to detail, and a commitment to maintaining patient confidentiality.

Requirements

High school diploma or GED.
Foundational computer skills, including Microsoft Office Suite and Internet use, and the ability to navigate web-based applications at a basic level.
Ability to learn and follow HIPAA requirements and respect patient privacy rights.
Strong organizational and multitasking skills.

Nice To Haves

Previous experience in a front office or similar role.
Experience using an Electronic Medical Record system.

Responsibilities

Answer and manage a high volume of inbound patient calls professionally and courteously.
Schedule, reschedule, and cancel patient appointments according to clinic protocols.
Verify and update patient demographic and insurance information in the electronic medical record (EMR) system.
Route messages and patient concerns to appropriate clinical staff or departments.
Provide information about office policies, procedures, and general healthcare services.
Forward prescription refill requests to clinical staff.
Accurately document patient interactions in the EMR system.
Confirm upcoming appointments and make reminder calls as needed.
Assist with patient registration and portal activation when applicable.
Maintain patient confidentiality in accordance with HIPAA regulations.
Resolve patient concerns or escalate issues to supervisors when necessary.
Support front office operations as needed.