Claims Phone Representative
About The Position
Enterprise Mobility is hiring remote Claims Phone Representatives who currently reside in Florida. The Damage Recovery Unit works to recover costs when company property, primarily rental vehicles, is damaged. Claims Phone Representatives handle incoming calls from renters, third parties, credit card companies, and insurance companies, directing callers to the appropriate person or gathering and documenting necessary information in the claim file. They may also make outbound calls to report claims to insurance carriers. The position pays $16.01 per hour and includes paid virtual training. Training takes place during the first six business days of employment, Monday through Friday, from 8:00 AM to 5:00 PM EST. The regular full-time schedule is Monday through Friday, 10:00 AM to 6:30 PM EST. The stated start date is January 25, 2027. Applicants must live in Florida, have at least one year of continuous employment with the same company, and be able to work from a permanent residence with a defined, distraction-free workspace and reliable high-speed internet. Candidates should expect identity verification, video interviews, technical skills validation, and verification of employment, education, and work authorization.
Requirements
- Currently reside in Florida.
- Have at least one year of continuous employment with the same company.
- Be willing to accept compensation of $16.01 per hour.
- Have at least basic or beginner-level skills in Microsoft Office products, including Outlook, Word, and Excel.
- Have a permanent residence with a defined workspace free of distractions.
- Have consistent and reliable high-speed internet access.
- Be available for the full training period, Monday through Friday from 8:00 AM to 5:00 PM EST.
- Be able to work full-time, Monday through Friday from 10:00 AM to 6:30 PM EST.
- Be authorized to work in the United States and not require work authorization sponsorship now or in the future.
- Be at least 18 years old.
Nice To Haves
- Previous call center experience.
- Customer service experience communicating by phone or email.
Responsibilities
- Answer incoming calls.
- Assist callers by directing calls to the appropriate team member.
- When appropriate, answer callers’ questions or gather information and document it in the claim file.
- Provide professional customer service that reflects positively on the company.
- Successfully manage conflict during difficult or emotional situations.
- Communicate effectively with individuals related to a claim file.
- Make outbound calls to report claims to insurance carriers.
- Adhere to company policies, procedures, guidelines, and state and federal laws.
- Perform other miscellaneous job-related duties as assigned.
Benefits
- Paid virtual training.
- Medical, dental, and vision benefits.
- 401(k) with up to 4% company match and profit sharing.
- Paid time off.
- Employee discounts on car rentals, car purchases, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
