Claims Casualty Claims Representative II

Georgia Farm Bureau•Macon, GA

1d•Onsite

About The Position

The Claims Casualty Claims Representative II investigates, evaluates, negotiates, and adjusts assigned automobile casualty claims, including minor bodily injury, non-injury, total loss, and medical payments claims. The representative determines applicable policy coverage and settles claims equitably in accordance with company guidelines and claims practices. The role includes establishing and authorizing reserves and claim payments, monitoring reserves throughout each file, pursuing subrogation, and preparing responses to arbitration filings. The employee is expected to handle numerous claims while maintaining an effective diary system, conduct settlement negotiations with claimants, policyholders, and other parties, and provide superior customer service while maintaining professional conduct and confidentiality. The position requires flexibility, multitasking, continued job development through training, and may involve assisting other Claims units. Other duties may be assigned by a Manager or Supervisor. The work is performed in a normal office environment, with occasional travel to office locations, investigations, conferences, or training classes. The employee must maintain a valid Georgia driver’s license.

Requirements

A four-year college degree, or a combination of four or more years of college and work experience in property casualty insurance.
Ability to read, analyze, and interpret procedures, regulations, instructions, manuals, and other documents.
Excellent telephone, public relations, oral, and written communication skills.
Ability to solve practical problems and deal with a variety of concrete variables, and to interpret written, oral, or schedule-based instructions.
Basic computer skills and proficiency or demonstrated aptitude, including experience with Excel, Word, and web-based tools.
Maintain a valid Georgia driver’s license.

Nice To Haves

Farm Bureau experience preferred.
AIC, CPCU, or another insurance certification desired.

Responsibilities

Investigate, evaluate, and adjust automobile claims, including minor bodily injury, non-injury, total loss, and medical payments claims.
Determine proper policy coverage and investigate, evaluate, negotiate, and equitably settle assigned casualty claims in accordance with company guidelines and best claims practices.
Establish and authorize reserves and claim payments, and monitor reserves throughout the life of each file.
Pursue subrogation against adverse parties.
Prepare responses to arbitration filings by adverse parties.
Handle numerous claims and maintain a healthy diary system.
Negotiate settlements with claimants, policyholders, and other parties.
Maintain professional conduct and deliver superior customer service.
Multitask and respond flexibly to unexpected situations.
Assist other key Claims units when needed.
Continue job development through training.
Maintain a high degree of confidentiality.
Perform other duties as assigned by a Manager or Supervisor.