Senior Casualty Claims Representative/Casualty Claims Specialist - Specialty Human Services

Great American Insurance Group • Cincinnati, OH

6d

About The Position

Great American Insurance Group's Specialty Human Services Division is seeking a Casualty Claim Professional. The job grade and title depend on the successful applicant’s experience. Remote applicants who are qualified will be considered; local candidates in Cincinnati, Ohio, will work on a hybrid schedule. The role serves the Human and Social Services sector by managing casualty claims for social service and nonprofit organizations.

Requirements

• Bachelor’s degree in Business Administration, Risk Management and Insurance, Political Science, Pre-law, Paralegal studies, or a related field, or equivalent experience.
• Generally, at least 3–6 years of experience handling property and casualty claims.
• Strong analytical, negotiation, and problem-solving skills.
• Knowledge of insurance policies, coverage, claims-handling procedures, industry laws, and regulations.
• Ability to organize and prioritize caseloads to ensure timely claim resolution.
• Excellent interpersonal and communication skills, including the ability to build relationships and lead negotiations.
• Ability to handle confidential information with discretion.

Nice To Haves

• Completion of or continuing progress toward a professional designation, such as Associate in Claims (AIC).

Responsibilities

• Manage a large inventory of claims to evaluate compensability and liability.
• Plan and conduct claim investigations to confirm coverage and determine liability, compensability, and damages.
• Determine and negotiate appropriate claim settlements and reserves within prescribed authority; may attend arbitrations, mediations, depositions, or trials.
• Convey moderately complex coverage and settlement information to insureds, claimants, and external partners.
• Authorize payments within assigned authority limits and ensure timely payment.
• Maintain accurate, detailed claim files, including correspondence, reports, and settlement agreements.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Wellness plans
• Parental leave
• Adoption assistance
• Tuition reimbursement
• Paid time off
• Paid holidays
• 401(k) plan with company match
• Employee stock purchase plan
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior