Casualty Claims Representative

Auto-Owners Insurance • Florence, SC

19h • Hybrid

About The Position

Auto-Owners Insurance is seeking an experienced and motivated Casualty Claims professional to handle a variety of liability claims under Commercial General Liability (CGL), Businessowners (BOP), Umbrella, Home, and Farm policies. Claims may include premises liability, non-auto bodily injury, property damage, personal injury, and advertising injury, and may involve complex liability investigations, coverage disputes, contractual indemnity issues, and litigation. The role requires mastery of claims-handling skills and management of claims from initial investigation through resolution within established authority limits.

The company offers a merit-based work-from-home program according to job responsibilities and leadership-team guidelines. Initial training is in person. Travel may be needed for onsite investigations or meetings, and punctual attendance is required at an assigned work schedule and Company-approved work location.

Requirements

• Bachelor’s degree or an equivalent combination of education and related experience.
• At least 3 years of casualty claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication skills.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to work with diverse customers and situations.
• Ability to work in the U.S. without current or future sponsorship.

Nice To Haves

• Experience handling premises liability, non-auto bodily injury, and property damage claims.

Responsibilities

• Manage an active caseload of casualty claims from initial investigation through resolution within established authority limits.
• Investigate assigned claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage; evaluate negligence and liability; identify potential defenses; and determine damages.
• Negotiate claim settlements in accordance with company procedures and within authority limits.
• Collaborate with defense counsel on litigated claims, including participating in mediations and attending trials as needed.
• Communicate claim status to relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and comply with regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Competitive base salary and excellent compensation and benefits package.
• Matched 401(k).
• Fully funded pension plan once vested.
• Bonus programs.
• Paid holidays, vacation days, personal time, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level