Phone Operator/Night Client Service Representative

VCA Animal Hospitals • Hollywood, FL

4d

About The Position

VCA Animal Hospitals is seeking experienced daytime Phone Operators and nighttime Receptionists to join its team as Client Service Representatives. The role helps establish and maintain clients’ trust and confidence by providing professional, personable service to pet owners and their pets. As a central point of contact for the hospital, the representative supports client service, appointment coordination, payments, product and service recommendations, record management, and facility upkeep. The description notes that duties may change as circumstances require.

Requirements

• Experienced Phone Operators or Receptionists.
• Availability to work weekends and some holidays.

Nice To Haves

• Spanish-speaking ability.

Responsibilities

• Greet visitors, answer telephone calls, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls and contact prospective clients.
• Present and explain fees and process payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products and services and educate clients on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea and tick control.
• Manage medical records, charts, reports, and correspondence.
• Help maintain the hospital, including removing animal waste, and keep the facility neat and clean inside and outside.
• Work weekends and some holidays.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation and sick days
• 401(k)
• Generous employee pet care discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed