Phone Room Operator

WUG Wichita Urology Group • Wichita, KS

6d

About The Position

Wichita Urology is seeking a Phone Room Operator to serve as a first point of contact for patients. The role answers and routes incoming calls, schedules appointments, and helps patients navigate their healthcare experience with compassion and professionalism. The operator will also be cross-trained as a Registration Specialist and may assist with patient registration and front-desk needs.

The position is based in a fast-paced, patient-centered clinical environment and involves daily collaboration with physicians, staff, and patients. The workplace is described as supportive and respectful.

Requirements

• Strong customer service skills and an interest in helping people.
• Solid computer skills and comfort using multi-line phones.
• Strong attention to detail and documentation skills.
• Ability to remain calm, clear, and kind in a busy environment.
• Excellent communication and listening skills.

Nice To Haves

• One to two years of phone operator and/or registration experience in a medical office.

Responsibilities

• Answer and route incoming patient calls professionally and warmly.
• Schedule appointments using the iSalus EHR.
• Use paging and voicemail systems to direct messages to the appropriate people.
• Keep patient information accurate and up to date.
• Meet weekly call goals of 350–400 calls.
• Assist with patient registration and front-desk needs when needed.
• Provide guest service consistent with the clinic’s standard of care.
• Protect patient confidentiality.
• Complete other administrative tasks to support clinic operations.

Benefits

• Cross-training as a Registration Specialist.
• A supportive, respectful team environment.
• Opportunities to grow professionally and personally.
• Inclusive, equal-opportunity workplace.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed