Patient Service Representative - Mannford Clinic

Oklahoma State University • Tulsa, OK

9d

About The Position

A Patient Service Representative (PSR) performs daily patient-service and financial-administration tasks at the clinic. The role prepares end-of-day paperwork for Clinic Financial Services, maintains accurate patient demographic and insurance information in the practice management system, and scans insurance cards for the billing department. The PSR also prepares for the next day's patients by verifying insurance eligibility online or by phone, schedules appointments across multiple schedules, and makes appointment reminder calls. At check-in, the PSR collects insurance co-pays, deductibles, and outstanding balances, balances an assigned cash box and daily balancing report, and prepares the end-of-day bank deposit. Additional projects or tasks may be assigned by the clinic coordinator.

Requirements

• High school diploma or GED.
• Less than one year of experience.

Responsibilities

• Prepare end-of-day paperwork for Clinic Financial Services.
• Update patient demographics and insurance information accurately in the practice management system.
• Scan insurance cards and ensure data is accurate for the billing department.
• Verify insurance eligibility online or by calling the insurance company in preparation for the next day's patients.
• Schedule appointments for multiple schedules.
• Make patient appointment reminder phone calls.
• Collect insurance co-pays, deductibles, and outstanding balance payments at check-in.
• Balance an assigned cash box and daily balancing report.
• Prepare the end-of-day bank deposit.
• Complete additional projects or tasks assigned by the clinic coordinator.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED