PATIENT SERVICE REPRESENTATIVE at Gastroenterology Specialists Mansfield

Methodist Health System•Mansfield, TX

5d•Onsite

About The Position

The Patient Service Representative greets, instructs, and schedules patients; registers patients in the computer system; determines insurance benefits; and serves as a liaison between patients and clinical support staff. This role reports directly to the Office Manager and has no supervisory responsibilities. The position is based in a medical office and includes travel to satellite clinics in Midlothian and Grand Prairie. The representative supports patient check-in and checkout, appointment scheduling, demographic and insurance verification, payment collection, charge entry, telephone handling, records requests, chart preparation, and related front-office operations. The role requires protecting confidential information, following office policies and procedures, adhering to OSHA and HIPAA regulations, and collaborating with staff to support efficient clinic operations and high-quality patient care.

Requirements

High school education or equivalent.
Strong communication skills, with consistent use of judgment and discretion.
Previous typing or data-entry experience at 40 words per minute.
Knowledge of front-office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge of medical office technology systems.
Ability to greet patients and answer telephone calls pleasantly and helpfully.
Ability to speak clearly and concisely and to read, understand, and follow oral and written instructions.
Ability to sort and file materials correctly using alphabetic or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.

Nice To Haves

Working knowledge of medical terminology and coding.
Two years of previous front-office experience using medical management software.

Responsibilities

Maintain strict confidentiality.
Greet patients promptly, courteously, and helpfully.
Check in patients; verify and update demographic and insurance information in medical records; assist patients with ambulatory difficulties; follow scheduling policies; collect payments; and enter charges into the computer system.
Register new patients in the computer system and verify patient addresses, telephone numbers, and insurance information.
Answer and screen telephone calls, take messages, and relay information to appropriate parties.
Use medical office technology systems and work multiple queues and scheduling portals, including the EMR, RightFax, and Leading Reach.
Maintain office supplies and complete medical records requests.
Travel to satellite clinic locations in Midlothian and Grand Prairie.
Prepare charts, confirm and reschedule appointments, check out patients, schedule follow-up appointments, and perform other duties assigned by leaders.
Keep the work area and reception area neat and orderly.
Advise the Practice Manager of front-office problems and concerns and assist with problem solving.
Attend educational and staff meetings as scheduled.
Determine and enter the daily balance of charges and receipts as assigned by the Practice Manager.
Follow established policies and procedures, adhere to OSHA and HIPAA regulations, and cooperate with staff to support patient care and clinic efficiency.