PATIENT SERVICE REPRESENTATIVE at Gastroenterology Specialists Mansfield

Methodist Health System•Mansfield, TX

4d•Onsite

About The Position

The Patient Service Representative greets, instructs, and schedules patients; registers patients in the computer system; determines insurance benefits; and serves as a liaison between patients and clinical support staff. The role supports front-office operations and patient care at Gastroenterology Specialists Mansfield, with travel to satellite clinic locations in Midlothian and Grand Prairie.

Requirements

High school education or equivalent.
Strong communication skills, with consistent use of judgment and discretion.
Knowledge of front-office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge of medical office technology systems.
Ability to greet patients and answer telephones pleasantly and helpfully.
Ability to speak clearly and concisely and to understand and follow oral and written instructions.
Ability to sort and file materials alphabetically or numerically.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Previous typing or data-entry experience at 40 words per minute.

Nice To Haves

Working knowledge of medical terminology and coding.
Two years of prior front-office experience using medical management software.

Responsibilities

Maintain patient confidentiality.
Greet patients promptly, courteously, and helpfully.
Check in patients and verify and update demographic and insurance information in medical records.
Assist patients with ambulatory difficulties and follow office scheduling policies.
Collect payments and enter charges into the computer system.
Register new patients and verify patient addresses, telephone numbers, and insurance information.
Answer and screen telephone calls, take messages, and convey information to appropriate parties.
Use medical office technology systems and work multiple work queues within the EMR.
Maintain office supplies and complete medical records requests.
Work with scheduling portals, the EMR, RightFax, and Leading Reach.
Travel to satellite clinic locations in Midlothian and Grand Prairie.
Prepare charts, confirm and reschedule appointments, check out patients, and schedule follow-up appointments.
Maintain a neat and orderly work and reception area.
Advise the Practice Manager of front-office problems and concerns and assist with problem solving.
Attend scheduled educational and staff meetings.
Determine and enter daily balances of charges and receipts as assigned by the Practice Manager.
Follow established policies and procedures and comply with OSHA and HIPAA regulations.
Work cooperatively with staff to support high-quality patient care, clinic efficiency, and team cohesion.