PSR 1.0 Days
Franciscan Alliance, Inc.•Lafayette, LA
•Onsite
About The Position
Patient Service Representatives (PSRs) are a first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. They represent the network by providing information, direction, and support, and collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role also involves compassionate conversations with patients about copayments, prepayments, and outstanding balances.
Requirements
- High school diploma or GED.
- One year of customer service experience.
Nice To Haves
- One year of healthcare experience.
Responsibilities
- Answer incoming calls, respond to inquiries, schedule appointments, and direct calls to appropriate staff.
- Work within an electronic medical records system.
- Collect patient payments and apply payments and adjustments to patient accounts.
- Balance daily encounter forms and cash drawers.
- Perform additional daily administrative tasks based on the practice specialty.
Benefits
- Consistent day-shift schedule and observed holidays off work.
- Professional development opportunities.
- Enhanced benefits package with a pay structure that rewards experience and expertise.
- Eligible employees receive comprehensive benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
