PSR
About The Position
The Patient Service Representative reports to the Practice Manager and oversees and verifies financial processes associated with patient services provided in the practice. The role includes greeting patients, handling registration check-in, answering phones, scheduling appointments, obtaining referrals and authorizations, processing forms, and completing discharge procedures. The representative also provides clerical support, helps orient new employees to department policies and procedures, and may travel to satellite offices. Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence and demonstrate its core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The role is performed in a healthcare environment, such as a physician’s medical office practice or ancillary healthcare enterprise, with medical office equipment and direct patient contact. Potential hazards are minimized by following established safety procedures and precautions, including using safety equipment and protective clothing. The position involves intermittent walking and standing throughout the day and may involve exposure to electrical and energy hazards, lifting and positioning patients, and lifting supplies up to 50 pounds.
Requirements
- Two years of experience in a physician’s medical office practice.
- Proficiency in English.
- Computer appointment-scheduling skills.
- Familiarity with medical office procedures and medical terminology.
- Excellent interpersonal and communication skills.
Responsibilities
- Oversee patient financial processes to ensure co-payments, deductibles, and self-pay amounts are collected at the time of service and properly processed.
- Verify that required information is complete and accurate, including demographics, referrals, authorizations, billing codes, and diagnosis information.
- Complete the end-of-day batch, including reconciling the arrived-patient schedule and time-of-service payments within the established time frame.
- Provide clerical support for the practice.
- Orient new employees and serve as a resource regarding department policies and procedures.
- Maintain quality, safety, environmental, and infection-control standards in accordance with department policies, procedures, and objectives.
- Protect and preserve patients’ rights to privacy and confidentiality.
- Travel to satellite offices to perform duties when required.
- Perform other related duties as required.
- Greet patients, perform registration check-in functions, answer phones, schedule appointments, obtain referrals and authorizations, process forms, and perform discharge procedures.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
