PSR Associate

CNS Healthcare Careers • Pontiac, MI

4d • Onsite

About The Position

The PSR Associate plays a key role in supporting adults experiencing mental health symptoms by providing direct rehabilitative services. This position helps foster a culture of recovery, hope, purpose, connection, and opportunity within the program. Associates engage members in meaningful, growth-focused activities in alignment with MDHHS guidelines and Clubhouse International Standards for psychosocial rehabilitation. Associates are responsible for creating a workday environment that feels inviting, creative, and fulfilling for members—promoting participation, community, and a strong sense of clubhouse culture consistent with Clubhouse International Standards.

Requirements

• High School Diploma or Equivalent.
• Minimum one (1) year experience in working with adults with serious mental illness.
• Valid Michigan Driver’s license and good driving record.
• Transportation or automobile accessibility with current auto insurance.
• Basic understanding of principles of psychosocial rehabilitation.
• Understanding of Michigan Mental Health Code and Recipient Rights.
• Excellent customer service orientation skills are necessary to deal effectively with various levels of agency personnel, outside customers, and community groups.

Nice To Haves

• Some college level courses are preferred.
• Some College level courses preferred

Responsibilities

• Participate as part of a treatment and rehabilitation team to support effective program operations and service delivery.
• Work collaboratively within Clubhouse Units such as Food Service, Janitorial, Clerical, Employment, Transportation, and Member Services during the work-ordered day.
• Engage members 1:1 as partners in meaningful work; provide coverage at Transitional Employment sites when a member is unavailable.
• Take initiative in identifying and facilitating work opportunities for members within the Clubhouse.
• Provide transportation to members as needed.
• Ensure adherence to fidelity-based Clubhouse International Standards, including participation in weekend and holiday programming as required.
• Maintain a working knowledge of the Michigan Mental Health Code and Recipient Rights.
• Always uphold professional boundaries and consumer confidentiality.
• Complete all required documentation accurately and within established timelines.
• Work effectively both independently and as part of a team.
• Seek clarification or direction when needed to support program success.
• Demonstrate strong customer service skills when interacting with members, staff, partner providers, Home Operators, and community groups.
• Assist the Clubhouse Supervisor and PSR Generalists with special projects as assigned.
• Support and model customer service expectations.
• Utilize de-escalation skills to respond appropriately to confrontational, antagonistic, or hostile behavior.
• Participate in required staff development and mandatory CNS educational programs.
• Demonstrate competency in key dimensions for this classification, as defined by agency standards.
• Maintain proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and navigate electronic medical records effectively.
• Rotate with staff for evening/Saturday programs and designated holiday shifts.
• Perform additional duties as assigned.

Benefits

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED