PSR

Brown Health Medical Group • Warwick, RI

1d • Onsite

About The Position

The Patient Service Representative reports to the Practice Manager and oversees and verifies financial processes associated with patient services provided in the practice. The role includes greeting patients, performing registration check-in functions, answering phones, scheduling appointments, obtaining referrals and authorizations, processing forms, and completing discharge processes.

Brown University Health employees are expected to role model the organization’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

The position is based in a healthcare environment such as a physician’s medical office practice or ancillary healthcare enterprise. It involves use of medical office equipment and direct patient contact. Potential hazards are minimized by following established safety procedures and precautions, including using safety equipment and protective clothing. The employee walks and stands intermittently throughout the day, may be exposed to electrical and energy hazards, and may lift and position patients and lift supplies weighing up to 50 pounds. Travel to satellite offices may be required.

Requirements

• Two years of experience in a physician’s medical office practice.
• Proficiency in English.
• Computer appointment-scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee patient financial processes, ensuring patient payments such as co-payments, deductibles, and self-pay amounts are collected at the time of service and properly processed.
• Verify that required information is complete and accurate, including demographics, referrals, authorizations, billing codes, and diagnosis information.
• Complete the end-of-day batch, including reconciliation of the arrived patient schedule and time-of-service payments, within the established timeframe.
• Provide clerical support for the practice.
• Orient new employees and serve as a resource regarding department policies and procedures.
• Maintain quality, safety, environmental, and infection control in accordance with department policies, procedures, and objectives.
• Protect and preserve patients’ privacy and confidentiality.
• Travel to satellite offices to perform duties, if required.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed