Patient Service Representative-Front Desk-Clinic

Intermountain Health•Cedar City, UT

5d•$18 - $24•Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting patients, checking them in and out, and verifying information they provide. The position involves patient communication and registration, appointment scheduling, insurance and form processing, payment handling, and accurate documentation in the electronic medical record. The PSR also stays current on role responsibilities and updates to support high performance. The position is based at Intermountain Health Cedar City Hospital in Cedar City, Utah, and is scheduled for 40 hours per week.

Requirements

At least six months of customer service experience involving customer interactions.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and phone interactions.
Billing and collections experience.
Computer literacy with electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous, professional service to patients by phone, in person, and through secure messaging; identify and resolve needs related to patient intake and care.
Accurately and completely document phone calls in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by phone or in person, confirming, entering, or updating required patient and guarantor demographic information and following patient-identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Verify appropriate account information to determine coordination of insurance benefits; this may include precertification or prior authorization.
Help patients complete forms needed for regulatory and billing requirements, scan paperwork, and educate patients about financial assistance.
Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
Stay current on role responsibilities and updates by reviewing relevant communications and dashboards, attending clinic or service-line meetings, and reviewing emails each shift.