Patient Service Representative, Behavioral Health - HYBRID

Summit Health CityMD•Yonkers, NY

3d•Hybrid

About The Position

VillageMD is hiring a full-time, benefit-eligible Patient Service Representative for Behavioral Health. This hybrid role requires working in the office 3–4 days per week, Monday through Friday, from 8:30 a.m. to 5 p.m. The onsite and remote schedule may change based on operational needs. The representative supports patients, families, clinicians, and office operations through appointment and procedure scheduling, patient communications, records and chart preparation, and administrative duties.

Requirements

High school graduate or GED.
Heartsaver certification within 30 days of hire.
Ability to communicate in English, both orally and in writing.
Excellent interpersonal and customer service skills.
Accurate computer data-entry skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Meet the physical demands of pushing and pulling, lifting, mobility, agility, dexterity, balance, and endurance described in the posting.

Nice To Haves

Associate degree.
Previous Patient Service Representative experience.
Previous office experience.
Knowledge of medical office practices and terminology.
Previous experience with standard office technology in a Windows-based environment.
Experience with an EHR, Practice Management System, and departmental or ancillary systems.

Responsibilities

Greet patients and families and schedule patient appointments, hospital admissions, and ambulatory procedures.
Respond promptly to telephone calls, direct calls appropriately, take and deliver accurate messages, and use appropriate telephone etiquette.
Schedule future appointments, tests, and physician-ordered referrals.
Maintain communication resources such as on-call schedules and physician phone and beeper numbers.
Prepare charts for new patients and ensure required forms are properly placed.
Convert temporary records to permanent records before the end of the day.
Request medical records and prepare charts so physicians have necessary information before visits, exams, evaluations, procedures, or treatments.
Print the minimum necessary medical record information from the electronic record when a chart is unavailable.
Reconcile encounters daily according to policy and guidelines.
Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, or services.
Perform clerical duties such as faxing, photocopying, filing, and mailing.
Obtain, verify, and update patient information; maintain confidentiality; and complete necessary patient forms accurately.
Respect patient rights by knocking, addressing patients by name, and identifying oneself before entering a patient room.
Maintain positive working relationships with physicians and nursing staff.
Promptly communicate problems, equipment concerns, or issues to the Nurse Manager.
Demonstrate working knowledge of scheduling inpatient, outpatient, and special procedures; arrange specialty equipment and services; and interact with outside vendors or contracted services.
Submit necessary hospital documents and follow procedures for collecting pre-admission testing data.
Apply knowledge of insurance and pre-certification requirements.
Arrange, type, and distribute schedules; maintain office supplies and equipment; and provide training to other office staff.
Log surgical procedures and maintain the scheduling system, including rescheduling and canceling procedures.
Use customer service skills to alleviate patient anxiety and communicate effectively with peers.
Collate and submit information, communicate repair orders to appropriate personnel, and schedule procedures with consideration for physician productivity.
Demonstrate understanding of fire safety and emergency procedures.
Perform other duties as required.