Patient Service Representative, Behavioral Health - HYBRID

Summit Health•Yonkers, NY

4d•$18 - $22•Hybrid

About The Position

The Patient Service Representative supports the delivery of behavioral health services by welcoming patients and families, managing appointments and procedures, maintaining patient records, and providing administrative and clerical support. The role requires accurate, timely communication with patients, physicians, nursing staff, vendors, and other office personnel while protecting patient and employee confidentiality. This is a full-time, benefit-eligible hybrid position, with 3–4 days per week in the office and a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The balance of onsite and remote work may change according to operational needs. The representative also supports scheduling and coordination for inpatient, outpatient, and special procedures, maintains office resources and systems, and may train other office staff.

Requirements

High school graduate or GED.
Heartsaver certification within 30 days of hire.
Ability to communicate in English, both orally and in writing.
Excellent interpersonal and customer service skills.
Accurate computer data-entry skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Physical ability to push and pull, lift heavy objects or items, move between locations, maneuver while in place, use hand and finger dexterity, maintain balance while climbing, bending, or reaching, and sustain activities such as typing, standing, bending, and walking.

Nice To Haves

Associate degree.
Previous Patient Service Representative experience.
Previous office experience.
Knowledge of medical office practices and terminology.
Experience with standard office technology in a Windows-based environment.
Experience with electronic health records, practice management systems, and departmental or ancillary systems.

Responsibilities

Greet patients and families and schedule patient appointments, hospital admissions, ambulatory admissions, procedures, tests, and referrals.
Answer telephone calls promptly, address callers’ needs, direct calls appropriately, take accurate messages, and use appropriate telephone etiquette.
Maintain communication resources, including on-call schedules, physician phone numbers, and beeper numbers.
Prepare charts for new patients, ensure required forms are included, and convert temporary records to permanent records by the end of the day.
Request medical records and prepare charts so physicians have the information needed before visits, evaluations, procedures, or treatments; print necessary information from the electronic record when a chart is unavailable.
Reconcile encounters daily according to policy and guidelines.
Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, and services.
Perform clerical duties such as faxing, photocopying, filing, and mailing.
Obtain, verify, and update patient information; complete necessary patient forms accurately and maintain confidentiality.
Respect patient rights and privacy, including identifying oneself and addressing the patient before entering the patient’s room.
Maintain positive working relationships with physicians and nursing staff and promptly communicate problems or equipment concerns to the Nurse Manager.
Demonstrate knowledge of scheduling inpatient, outpatient, and special procedures; arrange specialty equipment and services; and interact with outside vendors and contracted services.
Submit required hospital documents and follow procedures for collecting pre-admission testing data.
Apply knowledge of insurance and pre-certification requirements.
Arrange, type, and distribute schedules; maintain office supplies and equipment; and communicate repair orders to appropriate personnel.
Train other office staff, log surgical procedures, and maintain the scheduling system, including rescheduling and cancellation of procedures.
Use customer service skills to alleviate patient anxiety and communicate effectively with peers.
Collate and submit information, use good judgment when scheduling procedures to support physician productivity, and demonstrate understanding of fire safety and emergency procedures.
Perform other duties as required.