Patient Service Representative - Foundation Hematology Oncology - Per Diem - Foundation Medical Partners

SolutionHealth • Nashua, NH

15d

About The Position

The Patient Service Representative is the first point of contact for patients and visitors and helps ensure a welcoming, professional experience. The role supports the daily operations of the Foundation Hematology Oncology practice through patient registration, appointment scheduling, referral management, telephone communications, check-in and check-out, and maintaining accurate patient information. It also includes reception coverage as needed, which may involve rotating weekend and holiday schedules.

Requirements

• High School Diploma or GED required.
• Knowledge of reception and front-desk practices, clinic procedures, and patient registration processes.
• Strong written and verbal communication skills.
• Proficiency with Windows-based office software applications.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Customer-focused and compassionate when interacting with patients and the public.
• Adaptable and flexible, with the ability to support other offices and changing operational needs.
• Commitment to maintaining confidentiality and regulatory compliance.

Nice To Haves

• Minimum of one year of customer service experience preferred.

Responsibilities

• Greet, direct, and register patients in a courteous and professional manner.
• Answer incoming telephone calls and provide general information in accordance with practice policies.
• Schedule appointments, requested tests, and referrals while obtaining appropriate authorizations.
• Collect, verify, and update patient demographic and registration information.
• Complete and maintain patient consent forms and medical record documentation.
• Collect and accurately post co-payments and patient balances.
• Check patients in and out efficiently while ensuring a positive patient experience.
• Scan, index, and maintain documentation within electronic medical records.
• Support Patient Centered Medical Home (PCMH) initiatives and practice workflows.
• Provide reception coverage as needed, including rotating weekend and holiday schedules.
• Maintain compliance with HIPAA regulations and organizational policies.
• Participate in required training, in-services, and ongoing professional development.

Benefits

• Health, dental, prescription, and vision coverage for full-time and part-time employees.
• Life insurance.
• Short- and long-term disability.
• Flexible Spending Accounts (FSA).
• Competitive pay.
• Tuition reimbursement.
• Nursing Student Loan Paydown Program.
• 403(b) Retirement Savings Plan.
• Education and paid training courses for continued career progression.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED