Patient Service Representative - Clinic Float

Advocate Health and Hospitals Corporation • Milwaukee, WI

2d

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and patients as part of the ambulatory care team, helping create a seamless, compassionate patient experience. The PSR works in a clinic float pool serving patients of all ages and supporting teammates across locations as needed.

The position helps maximize revenue by collecting payments at the time of service and entering accurate, current billing information into the patient accounting system. It also assists clinical staff by maintaining accurate and timely medical records and upholding practice and medical group standards.

The schedule is Monday through Friday, typically eight hours per day, with availability required between 7:00 a.m. and 6:00 p.m. There are no weekends or holidays. The role is exposed to a normal medical office environment and may involve exposure to potentially ill patients.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Excellent customer service skills.
• Excellent written and verbal communication and interpersonal skills, including the ability to communicate effectively with patients, staff, and physicians.
• Intermediate computer skills, including experience with personal computers, Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding and data entry, emphasizing speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions and sort and file information alphabetically and numerically.
• Ability to work in a fast-paced environment with strong attention to detail and accuracy.
• Ability to sit for extended periods of time.
• Ability to operate all equipment necessary to perform the job.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person.
• Respond to patient requests for appointments and information about tests and procedures, bills and charges, referrals, and other matters.
• Perform general office duties, including scheduling, coding, registration, and billing.
• Enter patient and payer billing information at the time of service and follow up accurately on missing information.
• Collect payments at the time of service to help maximize revenue.
• Uphold practice and medical group standards for accurate and timely medical records.
• Assist clinical staff in maintaining accurate medical records.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, including shift and on-call pay, based on teammate circumstances.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED