Patient Service Representative FT

Tyvan LLC

6d

About The Position

The Patient Services Representative (PSR) supports the operational efficiency of the Emergency Center by helping ensure a smooth patient check-in and check-out process. The role involves communicating with patients and guests, gathering registration information, handling payments and account records, and maintaining a clean, welcoming facility. The PSR is expected to protect patient confidentiality and safety and to support a respectful, efficient care environment.

The position also includes attending staff meetings and participating in performance improvement and professional development activities. Additional tasks may be assigned by management. The work environment is classified as OSHA Category I, involving routine exposure to blood, bodily fluids, or other potentially infectious materials.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a Patient Services Representative (PSR) role within a hospital, emergency room, or clinic.
• Proficiency in navigating and using Electronic Medical Records (EMR).
• Understanding of and compliance with hospital policies and procedures.
• Commitment to ongoing education and professional development.
• Ability to perform the stated physical activities, including lifting up to 20 pounds unaided and up to 50 pounds with assistance.

Nice To Haves

• Previous experience in medical registration, admitting, and scheduling in an emergency room setting.

Responsibilities

• Greet patients and guests cheerfully, identify necessary services, and direct patients accordingly.
• Collect demographic information and obtain required signatures to support accurate billing.
• Maintain patient information logs and handle phone inquiries professionally.
• Manage office supplies and maintain a clean, welcoming environment.
• Collect co-payments and account-balance payments by cash, check, and credit card.
• Maintain an accurate financial ledger and reconcile patient accounts daily.
• Help maintain cleanliness throughout the facility, including patient areas and restrooms.
• Communicate courteously with patients, families, physicians, and team members in keeping with the Emergency Center's core values.
• Attend monthly staff meetings and participate in performance improvement activities.
• Assist management with additional tasks or projects as assigned.
• Support patient care areas by ensuring appropriate supplies are stocked.
• Assist with patient restraint procedures and documentation as needed.
• Attend scheduled meetings as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED