Patient Services Representative FT

Surgery Partners•City of Saratoga Springs, NY

About The Position

The Patient Services Representative manages day-to-day front desk operations to support quality patient care and uphold the company’s business processes and values relating to innovative and superior eye care. The role includes welcoming patients, managing patient information and appointments, maintaining accurate electronic medical records, monitoring patient flow, supporting patient accounting controls, and maintaining a comfortable waiting room environment.

Requirements

High school diploma or GED.
1–3 years of healthcare reception-related experience.
Excellent verbal and written communication skills.
Ability to work independently and as a team player.
Ability to work in a fast-paced environment.
Attention to detail and time-management skills.
Knowledge of and compliance with HIPAA.

Nice To Haves

CPR certification is described as desired, but not preferred.

Responsibilities

Greet patients as they arrive in a friendly and professional manner.
Collect and verify patient data for accuracy and completeness.
Help create and sustain an accountable, inspired work environment in which employees deliver exceptional customer service and patient care.
Check patients in and out and schedule needed appointments.
Direct patients, vendors, visitors, customers, and the general public as appropriate.
Maintain accurate documentation in patients’ electronic medical records (EMR).
Fax and request faxes of patient chart notes from satellite offices.
Monitor patient flow and efficiently track patient wait times.
Open daily patient accounting controls, post charges, and close controls.
Schedule future appointments in accordance with policies and procedures.
Maintain the waiting room’s environment, appearance, and patient comfort.
Perform other duties as assigned by the supervisor.