Patient Service Representative - Dermatology

Summit Health•Rocky Hill, CT

22h•$18 - $21

About The Position

The Patient Service Representative (PSR) supports patient-facing operations in a dermatology setting. The role welcomes patients and visitors, manages registration and patient flow, handles calls, appointments, payments, insurance information, referrals, and diagnostic or procedure orders, and coordinates with clinical and patient-care staff. The representative also performs clerical work, follows downtime procedures, and may cover other staff or satellite offices as needed. The position requires a high school diploma or GED, strong customer-service and communication skills, and the ability to organize and manage multiple tasks. Previous PSR experience, medical-office and terminology knowledge, and experience with electronic health records and practice-management systems are preferred. The role involves physical activity and potential exposure to environmental and infectious hazards in a clinical setting.

Requirements

High school graduate or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer-service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.
Meet the physical requirements of pushing and pulling; lifting; moving around the workplace; using hand and finger dexterity; maintaining balance while climbing, bending, or reaching; and activities such as continuous typing, prolonged standing or bending, and walking.
Work in an environment with potential exposure to chemicals, chemotherapy and fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, magnetic fields, radiation, sharps, latex, combative patients or visitors, and blood-borne pathogens or other infectious hazards.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical offices and medical terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with electronic health records, practice-management systems, and departmental or ancillary systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide customer service to patients and families.
Answer and route telephone calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, issue receipts, reconcile daily payments, and reconcile billing slips with the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, verify insurance through the online system, and update patient accounts, demographics, insurance details, HIPAA forms, and financial waivers.
Schedule appointments according to departmental guidelines, use waitlists when appropriate, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to established workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailing.
Adapt to varying work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Commute to satellite offices as needed.
Perform other duties as required.