Patient Service Representative - Dermatology - Carmel Valley

Scripps Health•San Diego, CA

4d•Onsite

About The Position

Scripps Clinic in Carmel Valley is seeking a Patient Service Representative for its Dermatology department. The role is on the front line of the patient experience and involves interacting with patients and providers to support accurate registration, appointments, payments, referrals, and related administrative processes. The position is full-time (80 hours per pay period), with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule.

Requirements

Demonstrated proficiency with computer applications.
Excellent mathematical skills and ability to handle money.
Excellent communication and customer service skills.
Strong organizational and analytical skills.
Ability to identify and solve problems.

Nice To Haves

One year of experience in customer service or a healthcare/medical office environment.
Ability to adapt, prioritize, and meet deadlines.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, DRGs, medical ICD-9/ICD-10 codes, and CPT/HCPC codes and modifiers.

Responsibilities

Interact with patients and providers to gather information for accurate registration.
Assign Medical Record Numbers, schedule appointments, collect point-of-service payments, collect documents, and perform check-out functions.
Respond to customer inquiries about billing and payments.
Manage check-in and check-out processes, including verifying identification, confirming demographic and insurance information, and ensuring forms are provided, signed, and witnessed.
Prepare accurate end-of-day reports and reconcile payments.
Schedule and confirm appointments in person or by phone, and enter appropriate insurance information.
Initiate and validate referrals and authorizations.
Provide proactive customer service by listening to patients, taking ownership of solutions, and involving leadership when needed to resolve concerns.