Pateint Service Representative

Intermountain Health

1d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to support a high level of customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients.

This is a full-time position scheduled for 40 hours per week, Monday through Friday, from 6:45 a.m. to 3:30 p.m. The position is located at TOSH Medical Tower in Murray, Utah. The hourly pay range is $18.31–$23.80, depending on experience.

Requirements

• At least six months of customer service experience involving interaction with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and phone interactions.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional service to patients by phone, in person, or through secure messaging; identify and resolve needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, and updating required demographic information for patients and guarantors, and follow procedures for patient identification.
• Obtain copies of insurance cards and identification, and collect signatures on required forms; verify account information for insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
• Assist patients with forms required for regulatory and billing needs before clinical care; scan paperwork and educate patients about financial assistance.
• Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing relevant communications and dashboards, attending clinic or service-line meetings, and reviewing emails each shift.

Benefits

• Benefits eligible; Intermountain offers a comprehensive benefits package intended to support well-being across health, security, connection, and engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed