Service Representative

Cook Children's Health Care System • Fort Worth, TX

6d

About The Position

The Service Representative is the first point of contact for patients, family members, and other external customers at the hospital. The role directs and escorts patients and their families to the correct service area and directs visitors to appropriate areas. It requires maintaining knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, and departmental and system policies and procedures. The representative must maintain integrity and attention to detail to help avoid duplicate medical records, assist the Patient Access Specialist with assembling and routing paperwork, answer calls and direct callers appropriately, and maintain basic knowledge of the registration department. This position does not provide patient care, but may be performed in a patient care area.

The schedule is Saturday and Sunday, 12:00 a.m. to 8:30 a.m., for 16 standard weekly hours. The position is based at the Medical Center in Fort Worth, in the Admitting/Registration department. Cook Children’s is a Texas-only employer; employees must maintain their primary residence in Texas and keep any licenses and credentials required for the position current.

Requirements

• High school diploma.
• Typing and computer experience.
• Strong verbal and communication skills.
• CPR certification within 30 days of employment.

Nice To Haves

• Bilingual.

Responsibilities

• Serve as the first impression of hospital services for patients, family members, and other external customers.
• Direct and escort patients and their families to the correct service area.
• Direct visitors to the appropriate service area.
• Maintain knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, and departmental and system policies and procedures.
• Maintain integrity and attention to detail to help avoid creating duplicate medical records.
• Assist the Patient Access Specialist with assembling and routing paperwork.
• Answer telephone calls and direct callers to the appropriate place.
• Maintain basic knowledge of the registration department.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED